Jefferson County Emergency Communications Center answers emergency and non-emergency calls 24 hours a day, 365 days a year. In October of 2008 the Emergency Communications Center moved into a new building in Bardane; just to the west of Charles Town. Installed in the new center is state of the art infrastructure that allows dispatchers and public safety personnel to better serve the community. Jefferson County Emergency Communications employs 20 full time Public Safety Dispatchers and 6 part-time Public Safety Dispatchers. In addition to the Public Safety Dispatchers Jefferson County Emergency Communications also employs an administrative assistant, EMD-Quality Assurance Coordinator, Deputy Director and Director.
It is the mission of the Jefferson County Emergency Communications Center to enhance the quality of life of every person in Jefferson County, West Virginia by processing emergency 9-1-1 and non-emergency calls for service in a prompt, courteous, professional manner; striving for efficiency; to help save lives, protect property, and to assist the public and public safety response personnel; making Jefferson County a safer community in which to live, work and visit.