Complaints, Kudos and EMS Field Feedback

Complaints, Kudos and Field Feedback

Please let us know how we are doing.  We value your input and want to make sure we are performing at a high level of customer service.  Below you will find three different forms where you can submit feedback to the management of Jefferson County Emergency Communications.

Complaints

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If you feel that a dispatcher didn’t handle your incident appropriately or you want management to know about problems surrounding an event, please utilize the Complaint form to submit feedback. Complaints are handled confidentially and the management of the ECC will act appropriately to ensure issues are resolved.

Kudos

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If you feel that a dispatcher went above and beyond their job duties and want to recognize them for a job well done, please use the Kudos form to submit this very important information to the management. More often than not, a dispatcher is only visible when unfortunately something goes wrong so the management values positive feedback for the dispatch staff.

EMS Field Feedback

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For EMS and Fire Department emergency service providers, the Field Feedback form is specific to you. Please use this form to provide feedback on a certain event. The EMD coordinator will act appropriately with the EMD Steering Committee to ensure that appropriate protocols are followed.”