Important Covid-19 Contact Information

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We understand that there are a lot of questions and concerns in regards to the COVID-19 pandemic. There are many knowledgeable individuals staffing hotlines to address your questions. Please ensure you are contacting the appropriate numbers depending on your situation.


• 911: This number is for emergencies only. Please do not call 911 with general questions about COVID-19. This will tax resources and pull those resources from an individual calling with an emergency. Please use one of the numbers below with COVID-19 questions.

• WVDHHR Coronavirus hotline 1-800-887-4303:
This line is for general questions regarding the COVID-19 pandemic and is available 24/7.

• 211: This number is used for non-medical calls to help families locate available resources in their area such as food banks, mental health services, and unemployment services.

WVU Medicine East Covid-19 Triage Line 304-596-2890: This line is used specifically for anyone who has a respiratory or flu-like illness that they believe could be related to COVID-19. If you experience symptoms such as fever, cough, or shortness of breath or you have been in close contact with an individual who has tested positive for COVID-19 you call this triage line.

• Disaster Distress Hotline 1-800-985-5990: The Disaster Distress Hotline is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. You can also text TalkWithUs to 66746 to connect with a trained crisis counselor.

•Work Force West Virginia 1-800-252-JOBS: This toll free number is staffed with people ready to assist you with work force resources and unemployment information.