Emergency Medical Dispatcher
What is Emergency Medical Dispatch(EMD)?
In the early days of 9-1-1, dispatchers were on their own without a protocol system to accurately and consistently dispatch needed support or assign the necessary resources to the variety of calls coming in to their centers. There were no key questions to narrow and focus calls or pre-arrival instructions such as CPR to help the caller until the needed help arrived. For the most part, dispatchers told callers that help was on its way and after that, the dispatcher would disconnect the line to move on to the next caller. The quick and often hasty response ultimately wasted time and resources. Without sufficient information about the situation, the agency risked sending the wrong emergency vehicles and the caller was left without the benefit of further, life-saving instructions while waiting for whatever was sent to help. The response system was lacking at its most critical period, and call centers throughout the country were providing varied levels of care to a public in crisis. Response teams were stretched to the limits, responding to simple problems while across the city someone was in need of critical care. Something had to be done.
What is Medical Priority Dispatch System® (MPDS)?
The MPDS is in part based on published standards by the National Association of EMS Physicians (NAEMSP), the American Society for Testing and Materials (ASTM), the American College of Emergency Physicians (ACEP), the U.S. Department of Transportation (USDOT), the National Institutes of Health (NIH), the American Medical Association (AMA), and more than 20 years of research, development, and field testing throughout the world. The protocol contains 34 Chief Complaint Protocols, Case Entry and Exit information, call termination scripts, and additional verbatim instruction protocols for AED support, cardiopulmonary resuscitation (CPR), childbirth assistance, tracheostomy airway and breathing, and the Heimlich maneuver. Special protocols for stroke identification, aspirin administration, pandemic flu triage, and lost person locating are coming out this year.
Emergency Medical Dispatching at Jefferson County Emergency Communications:
The JCECC is an Emergency Medical Dispatch ACCREDITED CENTER OF EXCELLENCE and has maintained the high standards of the ACE center since being accredited in June 2003. In January 2010 Jefferson County submitted Re-Accreditation application documentation to the National Academies of Emergency Dispatch. Jefferson County Emergency Communications is the only emergency communications center in West Virginia, and was the 82nd in the world, to be awarded this highest distinction for our comprehensive implementation and compliance with the Medical Priority Dispatch System (MPDS) and associated "20 Points of Excellence." Many center have found it difficult to maintain the high standards for accreditation and as such, have not re-accredited. As of today, Jefferson County is one of only ninety-seven ACE centers in the world.
For more information on Emergency Medical Dispatch, Medical Priority Dispatch System and the National Academies of Emergency Dispatch please follow the link below.